Most login problems come down to one of four things. Work through them in order.
1. Use your company's own login link
Every company has its own address for iChemistry, for example https://ichemistry.intersolia.com/main/companyname. If you log in from another page, neither the login nor "Forgot your password?" will work.
The link is in the welcome email you got when your account was created (sender noreply@cloud.intersolia.com You can also ask a colleague or your iChemistry admin.
Bookmark the link before you log in. If you bookmark it afterwards, the address ends in "master/application" and won't work next time. Check that your bookmark ends with your company name.
2. Check your username
Usernames differ between companies. Yours might be your email address, firstname.lastname or a short code. It is in your welcome email. If you paste it in, make sure no space comes along before or after it.
3. Does your company use SSO?
If you sign in with your company account (Single Sign-On), you don't have a separate iChemistry password. Use your company's login link and the same sign-in you use for your computer. If you get an error message, contact your IT department. They manage your account.
4. Forgot your password
- Open your company's login link.
- Click "Forgot your password?".
- A temporary password is sent to the email address on your account. Check your junk folder if you can't see it.
- Log in with your username and the temporary password. It is valid for 24 hours
- Choose a new password: at least 12 characters, with at least one capital letter and one number.
After three failed attempts you have to wait a few seconds before trying again. Your account is not locked.
The email doesn't arrive?
Usually the email address on your account is wrong or out of date, for example after a name change or a new email domain. It can also be a shared account linked to a colleague's email. Ask someone with System admin rights at your company to correct the address. For security reasons, Intersolia support can't change your users' details.
Never received a welcome email? You may not have an account yet. Ask your admin.
Still stuck?
Email support@intersolia.com with your company name, your username and the error message you see. Never send your password.