Log in to the iChemistry app
In the app you log in with three things: your company's customer ID, your username and your password. The username and password are the same ones you use for iChemistry on your computer. The customer ID is the only new part.
Where do I find the customer ID?
The customer ID belongs to your company and isn't shown in iChemistry. Start by asking your chemicals coordinator or iChemistry admin. If nobody knows it, email support@intersolia.com and tell us which company you work for, and we'll send it to you.
If your company is part of a group, or of another company that uses iChemistry, you usually use that company's customer ID. Mention it in your email and we can help you faster.
On a computer you're not asked for a customer ID, so it's normal if you haven't seen it before.
Get the app
iChemistry, it's available on the App Store and Google Play
If you can't log in
- Wrong customer ID. Check that you have the ID for your own company.
- Try on your computer. If you can't log in on the web either, the username or password is wrong. Follow I can't log in to iChemistry and reset your password through your company's link. Then log in to the app with the new password.
- You don't have an account. Accounts are created by an admin at your company, not by Intersolia support. Ask your admin to set one up for you.
- Your company uses SSO. Enter your customer ID as usual. Then sign in with your company account, the same way you sign in with SSO on your computer. You don’t have a separate iChemistry password.
Contact support
The "Contact support" form in the app can't always be sent. If that happens, email support@intersolia.com instead. Include your company name, your username and what happens when you try to log in. Never send your password.